Privacy notice

This notice explains how Gelmira & Co. uses information you share when requesting an experience or contacting support. Our goal is simple: respond to you, confirm details, and provide helpful planning guidance.

What we collect

Contact details you provide (name, email, phone)
Request details (preferred date, group size, and your message)
Accessibility or participation notes you choose to share
Communication preferences (when provided)

Why we use it

To review and respond to inquiries
To provide confirmation and practical planning guidance
To answer questions you send to support
To improve clarity and help guests prepare confidently

How long we keep information

We keep request information for as long as needed to respond, coordinate, and support your booking process. After that, we retain only what we need for legal or service-related reasons.

Sharing & safeguards

We limit sharing to the extent needed to confirm and support the experience you requested. We use reasonable safeguards to protect information and only access it when there’s a legitimate need.

Your choices

You can request changes or clarification about your inquiry.
You can opt out of receiving email updates at any time.
If you have accessibility questions, include relevant details so support can respond appropriately.

Contact us

If you have privacy questions related to a request, contact support and we’ll help.

Contact support

Note: This privacy notice is informational and focuses on how we handle request-related information for customer support and confirmations.